At Zivaan, we want your shopping experience to be as effortless as slipping into your favourite pair of shoes. Our billing terms and conditions are designed to give you complete transparency and convenience.
Cash on Delivery (COD) Service:
Once your order is placed, we promptly process and dispatch it through trusted third-party logistics partners like Leopard, Postex, and Trax. Your parcel will be delivered to the address you provide, and our courteous riders will hand it over to you on a cash-on-delivery basis. Simply pay the parcel amount to the rider upon receiving your much-awaited package.
Returns and Refunds:
We understand that sometimes things don’t go as planned. If you face any issues with your order, you can request a return within 3 days of receiving it.
To initiate a return, you have two easy options:
- Call us: Contact our friendly team at 03010218151 for personalised assistance.
- Email us: Write to zivaanshoes@gmail.com with the reason for your return and attach relevant pictures or a short video to support your claim.
Our team will guide you through the simple process to make your return quick and hassle-free.
